Policies
Please find all of our policies below including:
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Refund and Cancellation Policy
Information about the ‘cooling off’ period and the right to cancel during it
You have the right to cancel this contract within 14 days (the ‘cooling off’ period) without giving any reason. The cooling off period will expire after 14 days from the day of the conclusion of the contract. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cooling off period has expired.
Effects of cancellation during the ‘cooling off’ period
If you cancel this contract during the cooling off period, we will reimburse to you all payments received from you unless you requested us to begin the performance of services during the cooling off period. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If you requested us to begin the performance of services during the cancellation period, you shall pay us for the Lessons provided.
Cancelling after the cooling off period
A decision to discontinue Lessons after the cooling off period may be taken by the Student or the Teacher in which case written notice, the period of which is stated during booking (usually 4 weeks for private lessons and termly for group lessons) shall be given by the party seeking to discontinue. In the event that the Student discontinues Lessons with insufficient notice, the Student will be liable to pay fees for those Lessons not taken during the notice period. Any refunds for lessons not taken once notice is handed in is at the discretion of the lead teacher.
Holiday Camps
You can cancel holiday camp bookings up to 1 week before start date and can either have a full credit on your account or a refund with a £10 processing fee. If you decide to cancel 1 - 6 Days before start date, you may transfer to a different day or week. No refunds are provided. After start date : No refunds or credits given. If a doctor has prohibited participation due to medical reasons, pro-rated credit will be given after doctor’s note provided.
Missing Private 1-1 Lessons with a Termly block
48 hours notice must be given if you cannot make your scheduled lesson slot to receive a full credit on your account - the lesson will be rearranged or a credit for the following term added. If less than 24 hours notice is given refunds or rearranged lessons will be at discretion of the teacher depending on the circumstances.
Terms and Conditions
1. Fees
Lesson fees are subject to annual review. Where Lesson fees are increased as a result of such a review, the Teacher shall endeavour to give the Student at least one month’s notice of such increase. The Student shall have the right to terminate this agreement immediately on written notice to the Teacher without liability to pay for any further Lessons (and to receive a refund in respect of any Lessons for which the Student has paid in advance) in the event that the applicable Lesson fees increase.
2. Missed Lessons
Any Lesson missed by the Student shall be paid for unless otherwise agreed with the Teacher. If the Teacher is unavailable to give any scheduled Lesson, the Lesson will be carried forward to another date. If this is not possible, any fee already paid will be refunded or used to pay for a future Lesson.
3. Additional Lessons
Extra Lessons may be scheduled during holiday periods or at any other time by mutual agreement and at a cost mutually agreed between the Student and the Teacher.
4. Cooling-off Period
a) The Student has a legal right to cancel this agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the “cooling off period” set out in 4(b) below. This means that during that cooling off period, if the Student changes his/her mind or decides for any other reason that he/she does not want to receive the Lessons, the Student can notify the Teacher of his/her decision to cancel the agreement and receive a refund for any Lessons paid for but not received prior to that cancellation.
b) The Student’s cooling off period starts from the date of this agreement and ends 14 days later. To cancel the agreement the Student should let the Teacher know that he/she has decided to cancel.
5. Limitation of Liability
a) If the Teacher fails to comply with the terms of this agreement, he/she is responsible for loss or damage the Student suffers that is a foreseeable result of the Teacher’s breach or his/her negligence, but is not responsible for any loss or damage that is not foreseeable.
b) If the Lessons are due to be performed at the Student’s home, the Teacher is responsible for any damage caused by him/her to that property.
c) The Teacher does not in any way exclude or limit his/her liability for death or personal injury caused by its negligence, fraud, or fraudulent misrepresentation.
6. Goods
From time to time, the Student may request that the Teacher:
a) Supplies them with goods (for example, sheet music, strings or reeds); or
b) Loans them an instrument or other equipment, in connection with the provision of the Lessons or the undertaking of performances and/or examinations.
This agreement is not intended to include provisions applicable to those scenarios, and the Student and the Teacher should mutually agree relevant terms in writing as required.
5. Termination of Agreement
A decision to discontinue Lessons after the cooling off period may be taken by the Student or the Teacher in which case written notice, the period of which is stated during booking, shall be given by the party seeking to discontinue. In the event that the Student discontinues Lessons with insufficient notice, the Student will be liable to pay fees for those Lessons not taken during the notice period.
6. General
a) Neither party shall be liable to the other party for any breach by the other of any of the terms and conditions herein occasioned by any act of God, war, revolution, riot, civil disturbance, strike, lock-out, flood, fire or other cause not reasonably within the control of such party.
b) The Student undertakes not to make photocopies of any music.
c) Examination entries, festivals, competitions or otherwise will only be entered if the Student and Teacher are in agreement. Any entry fees will be paid for by the Student.
d) The Student is responsible for the insurance of the Student’s instrument.
e) In the interests of the Student’s well-being whilst in the Teacher’s care, the Teacher must be informed of any medical or other condition affecting the Student.
f) If the Student is under eighteen, the Student’s parent or guardian gives permission for the Teacher to teach the Student.
NOTES FOR GUIDANCE
- “Term” in the above context corresponds to the termly calendar in Local Authority (LA) schools.
- It is important to note that whilst a Teacher will use his or her best endeavours to ensure the Student makes satisfactory progress, this cannot be guaranteed. In particular, careful regular practice as advised by the Teacher is a prerequisite of success on any musical instrument or in any musical endeavour.
Privacy Policy
Costello Music School is committed to complying with privacy and data protection laws including the General Data Protection Regulation (GDPR).
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In order to provide education in music, Costello Music School processes personal information, including details of:
• Students
• Parents of students
• Donors and supporters
• Enquirers and those interested in our services
• Teacher information
• Tutors, staff and applicants
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This policy sets out the principles we apply when processing personal data, the types of personal data we may collect about you, what we do with any data we collect about you, how we will keep it secure, and the legal bases on which we rely for processing your data. This policy also informs you of your rights and how you can contact us.
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About us
Costello Music School provides high quality music education and training both in schools and on a 1-1 basis.
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What personal data do we collect from you?
Personal data is any information relating to an identifiable living individual. We only collect the personal data we need to be able to provide you with the services you have asked us to provide or tell you about.
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We may collect the following personal data:
• personal and contact information, which may include your full name and date of birth, your child’s full name and date of birth, your email address, postal address and phone number
• details of musical activity and progress, which may include lesson notes, assessment results and performances
• payment information, which may include your bank account details
• financial details
• professional history, work and employment details, education, references and DBS details
• digital information: IP addresses, and details of your interaction with our website and social media, should you engage with us through these channels
• photographs, video and audio footage (you will always be made aware at the time these are being captured.)
• any other information which you choose to give us
We may also process in certain circumstances sensitive classes of information which may include:
• social circumstances
• physical or mental health details
• racial or ethnic origin
• criminal records
• other information relevant to the Greenwich Music School Child Protection Policy, Code of Practice and Procedures.
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When do we collect personal data?
We will collect information about you when you enter into a contract with us, make enquiries about our services, engage with us on social media and visit our website, through use of cookies.
Information about visits to our website are collected using cookies, which are text files stored on your device or computer. Cookies automatically collect information about your device or computer and about how you use our website. This allows us to distinguish you from other users of the website.
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What is our lawful basis for processing your data?
We may only process personal data where we have a lawful basis to do so.
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We may collect and process your personal data when:
• it is necessary for the performance of contracts with you;
• it is necessary for the purposes of our legitimate interests as an organisation. In these cases we will do so in a way which might reasonably be expected from our relationship with you, and which does not impact materially on your fundamental rights, freedom and interests. We will not process your personal data on this basis if we believe your rights override ours. Instead, we may seek your specific consent, and/or another legal basis;
• it is necessary for compliance with legal obligations;
• we have your consent to do so, for example in relation to marketing by electronic means.
Please see below for more detailed information about how we will use your data and on what basis.
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If you have any concerns about our data processing please contact us: see Contact (below). Please also see Your rights, below.
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How will we use your personal data?
We may process the information we collect about you:
• to perform any contract we have agreed with you, or to respond to any enquiries you make in this connection before we enter into a contract. The lawful basis for this processing is performance of a contract with you or because you have asked us to take specific steps before entering into a contract in respect of these activities and services;
• to respond to any other enquiries or complaints. We need the information you supply to enable us to respond.
• to protect our business from fraud and other illegal activities. This processing is necessary for our legitimate interests by ensuring the proper management of our business and financial risks.
• to provide you with information by post (or by email, with your consent) about other products and services we offer similar in nature to those you currently receive or have previously asked about. Information we may process for this purpose includes your name, address and email address. This processing is necessary for marketing our services, which is a legitimate business interest.
• further to the above, we will only send additional marketing information to you by email if we have your consent. You have the right to withdraw your consent at any time. Please write, email or telephone us: see Contact below.
• to send you communications required by law or which are necessary to inform you about changes to the services we provide you, for example, updates to this Privacy Statement, and any information legally required which relates to any contracts between us. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. This processing is necessary for us to comply with our legal obligations.
• to administer our website, and send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. This processing is necessary for development of our services, which is a legitimate interest of our business. We have a legitimate interest to do so as this helps make our products or services more relevant to you. You are free to opt out of receiving these requests from us at any time by contacting us.
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Who do we share your data with?
In some circumstances we may need to share your data with the following:
• Our accountants/auditors
• Accounting software company
• Direct debit company
• Examination boards
• We may also share your data with other third parties, such as advertising platforms, payment processors, scheduling software and email software to support the efficient running of our business.
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If this is necessary, we will provide only the information they need to perform the services we require. They will only use the data for the purposes we specify. We require third parties to maintain appropriate security to protect information from unauthorised access or processing.
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In some circumstances, we may need to share your personal data with other third parties (including legal or other advisers, regulatory authorities, courts and government agencies) to enable us to enforce our legal rights, or where such disclosure may be permitted or required by law.
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Certain of the above companies and services may process data in outside the EEA. In these cases the transfer of data is protected through a Data Processor Agreement and/or the EU-U.S. Privacy Shield Framework.
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How long will we keep your data?
We will only keep personal data for as long as is necessary to provide our services, or for as long as we reasonably need to keep the information for the lawful business purposes or to comply with a statutory or other legal requirement.
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Data security
We will take appropriate technical and organisational measures to protect the personal data we transmit, store or otherwise process against accidental or unlawful destruction, loss, alteration or unauthorised disclosure or access. Our computers and mobile devices are password protected.
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Your rights
You may exercise your rights by contacting us using the details in Contact, below. We aim to handle any requests within a reasonable period and, in any event, within one calendar month of the original request.
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Right to information and access
You have the right to be informed about what personal data we collect about you, why, on what lawful basis and what your rights are. This Privacy Statement is the key document we use to inform you about this.
You also have a right to request access to the information that we hold about you, and to receive a copy of this information, along with other information which is generally contained in this Privacy Statement.
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Right to rectification
You have the right to request that inaccurate personal data be rectified, or completed if it is incomplete.
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Right to erasure and restriction
You have the right to ask us to limit or cease processing or erase information we hold about you in certain circumstances. When responding to such requests, we will tell you how such restrictions or deletions may affect our ability to fulfil our contracts with you or otherwise affect your interests.
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Right to object
You have the right to object to our using your information for direct marketing. You can also ask us to stop using your information, where we are processing it on the basis of our legitimate interest. We will do so unless we believe we have a legitimate overriding justification to continue processing your personal data.
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Right to withdraw consent
If you have given us any specific consent to use your personal data, you have the right to withdraw it any time. If you wish to tell us that you are withdrawing your consent, please email us at costellomusicschool@gmail.com
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Complaints
If you are unhappy with the way we process your personal data, please contact us using the information provided below.
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Contact
If you have any questions about this policy, or you wish to exercise any of your rights, please email us at costellomusicschool@gmail.com or telephone us on 07921229805.
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Updates to this statement
We may change this privacy statement from time to time. We will post updates to this privacy statement on our website, and where appropriate, we may notify you by post or email. Please check our website to stay up to date.